The Utility Meter Readers read each customer's utility meter each month, from the 15th to the 15th. The information they record is uploaded to the City's utility computer system. 

The Utility Billing Clerk then prepares each customer's monthly bill. When unusual readings are found, it is the Billing Clerk who requests meter re-reads. The Utility Billing Clerk also receives inquiries about the City's Solid Waste contract. The Utility Billing Clerk accepts and posts payments, and can also make payment arrangements for customers who need them.

Suspension Requests and Changes to Suspensions must be submitted in writing at least 24 hours prior to requested suspension date. Requests will be completed between 1:30 PM and 3:00 PM on business days. Requests dated on weekends or holidays will be completed the next business day. Poly carts must be left at curb to be picked up and will be returned upon end of suspension. Please allow 7-10 business days for carts to be returned after end of suspension. Failure to set carts out for collection will result in sanitation fees billed monthly during suspension. In the event of a dispute of requested suspension date written record on file will serve as official notice date and account holder will be responsible for charges. Requests to end suspension must be submitted in writing via email or in person at City Hall.